We are humbled by the amount of positive feedback we receive from both our online and in store customers.  We know you have a choice when it comes to shopping with us; when you shop with Momentum Grooming we want you to be completely satisfied with the entire process.  We invite you to read what some of our customers have shared with us about their experience with Momentum.
 
Dear Momentum,

I began shopping at your store earlier this year after doing some research into better shaving techniques. When a sneak peak was revealed for your new look online, I was anticipating the changes I'd see to your retail store. My partner and I were pleasantly surprised when half of your store was papered up and that a barber shop was being opened.

My partner suggested I visit your shop for a hair cut when my stylist was not available on short notice. I must say, I am very fussy and have had great difficulty finding a new stylist since moving to Vancouver over 3 years ago. The inexperience and high costs have contributed to few visits for haircuts and periods of having long, gross looking hair!

I have never been to a barber shop for a cut or shave, and wasn't sure what to expect. What I came to expect was not just a hair cut, but an experience that has finally given me a place and a stylist I can say I'll be keeping! Adam was exceptional and provided the impeccably finished, precision haircut that your website promised. I give a big thanks to him for one of the best cuts I've had!

The added treatments of a hot towel and creams, a perfect shave with a straight razor for the neck rather than the accustomed raking of an electric trimmer, and a final rinse without requesting (which in my opinion is absolutely necessary when a short cut with texture is being done) made the experience more than worthwhile!

So I give a big thank you and congratulations to you for the business you've created. I hope to see you prosper and am happy to be one of your customers.

Thanks again,
Mark H.
Hi Graham,

I’m happy to inform you that the DOVO Shavette arrived today in good order. It arrived two days early compared to the usual delivery standards for Expedited Service from Vancouver to Ottawa.

I wish to sincerely thank you for the great service. Such meticulous customer service with the personalized notes and direct communication through e-mail may be overlooked by a few but it is this sort of professionalism that has made me shop again with Momentum Grooming. I look forward to placing more orders from you to meet my future skincare needs.

Once again, thank you very much for the superior service.

Respectfully,

Isaac

Hello Graham,

This is my first experience with your company, Momentum Grooming. I have shopped online with some of your Canadian competitors before and I thought it was about time to see if the grass was really greener on the other side. To sum it up, I am extremely pleased with the speed at which you processed and mailed my order. I submitted my order earlier this week and I just received it today. This is at least a week ahead of what your competitors are capable of. You can count on my business again in the future.

Thank you,
Greg 
I received my shipment today and I just have to say that I am incredibly impressed with your customer service. I have been in your store many times before, but this was my first time ordering online. I love the Baxter product line and will now only be purchasing them from Momentum.
Thanks again,
Jesse
Graham,

You keep having great products, and I will keep buying!!

All the Best
Phil
Hello Graham

Just a quick note I received my order today and once again outstanding service ...and Thank You for the extra samples of Gentlemen's Refinery I will give them a try.

Regards
Marc
Hi Graham;

Thanks for your prompt reply; this is why I like shopping with your store.

Michael

Sirs,
I recently purchased a Merkur adjustable safety razor through your online shopping service, and I just wanted to say how incredibly impressed I was with the entire process. Shipping was prompt and reasonably priced, updates were given throughout the process, and I had my razor in my hand within about 24 hours of placing my order.

As if that wasn't enough, a number of sample products were placed in the shipping box as well!

Thank you again for your great service and you can fully expect more business from me in the future.

Kindest regards,
Casey
Good Evening,

I just visited your store for the first time today. And have to say. I am so glad I discovered your store. Until now, I have had trouble locating fine shaving products. I particularly like the layout & atmosphere of your store. Best of all, I found this Gem of a store right in my own neighborhood.

Upon my first visit I purchased a safety razor from Merkur. The sales advice was top notch & you folks were able to supply me with a razor that will bring my shaving ritual to a whole new level of enjoyment & results. I found your selection of products to be just what I am looking for. I appreciated the Sharps sample & the Truefitt & hill sample given to me to try. I have always wanted to try the Sharps products but have never been able to locate the product.

I will be sure to make Momentum my one stop spot for all my Wet Shave needs. I look forward to visiting again. Thanks again!!!

Thank you, Graham. Your service is very prompt and professional. I will gladly recommend your store to my friends and colleagues.

Aidan
Hi Graham.

Thank you very much for your great service, and the email to confirm my order. I feel relieved to know that you have switched the razor for the Merkur Heavy Duty DE razor. I know NOTHING about these razors, but my boyfriend had given me the hint that this would be a good gift for him for Valentine’s Day. I am thrilled that I will be able to give him a nice gift pack with everything he needs to get shaving with this safety razor system. Thank you again for your excellent service. I look forward to dealing with your organization again in the future.

Have a super day!
Nicolette 
Hello Graham,

I received our order today. I want to tell you how impressed I am with your service. It has been such a pleasure ordering from your company. Everything is handled so professionally.

Kind regards,
Cindy 
Graham,

Thank You for the great service... I just got home and the package was at my back door....

Thanks Again next time I am downtown I will come by your store...

Regards,
Marc 
Hello Graham,

My products arrived today and are perfect! I especially appreciate 1) that the products are just as advertised and 2) that you guys did such a nice job of packaging them up in a professional manner. I’m looking forward to the arrival of the vision in the future. Thank you for your attention to detail!

Laura
Thanks Graham - wonderful service, not often experienced lately. I trust your judgment with the brush stands and I'm surprised that you remembered about my bog wood brush!
Best wishes,
Loni 
Momentum Staff,

My order arrived today. Thank you for your very efficient, courteous service. I will not hesitate to place future orders with you.

Sincerely,
Heather
Graham,

Thanks so much for your help, I was going to write in a letter and send it just thanking you for your service and positive attitude on the phone today. I explained how you helped us to my soon-to-be husband and told him that from now on he should buy his Anthony products from you, he agreed, so there should be more orders from us in the future. Thanks again for everything.

Leanne
Hi Graham,

Superlative service as usual!

…Steve

Hello Graham -

That's fantastic that you found one and very kind of you to include it free with my order. Much appreciated indeed! Thanks a lot! - Mitch
Thanks Graham. I actually received my order the next day (Wednesday)! That was great! Yes, the Truefitt & Hill shaving cream is a superior product. The lather is much thicker than the True Gentleman cream, and the scent is awesome too! My wife really likes the 1805 scent the best. I do too. Thanks for the samples as well. I'll try those soon. Your products are great, and your customer service has been great too! Keep up the good work. Thanks again. Take care.

Kory

Graham,

Thank you for the excellent customer service this afternoon during our telephone conversation. It is a refreshing change to the poor customer service that is typical of the currently hot Alberta economy. I hope to see a Momentum sign in Edmonton soon! Thanks again,

Wayne

store hours:
mon to sat: 10am - 6pm
sun: 12pm - 5pm
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